Refund policy

Returns & Refunds

At Raiz, we take great care in packaging and quality checking every order.

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can make it right.

To request support, email us at info@raizhonesthandcare.com with:

Your order number

A brief description of the issue

Clear photos of the product and packaging

Once reviewed, we will offer a replacement or refund where appropriate.

Please note:

Items must be unused and in their original packaging

Refunds are processed back to the original payment method

Processing times may vary depending on your bank or payment provider

Returns can be made for up to 30 calendar days, starting from your original purchase date

If you have any questions, we are always happy to help.